All of my pieces are handmade in my studio, using high quality metals and stones. All relevant information can be found here or in the listings of the items themselves. If you have any questions, please do not hesitate to email me at email@example.com
Orders ship within 5 business days, unless noted made to order. They are shipped via USPS priority which takes 2-3 business days to arrive within the U.S. and up to 8 weeks internationally, depending on the destination. For an additional charge shipping can be upgraded to overnight. I try my best to ship orders within 1-3 business days of receiving them. I try my best to ship orders on time, but please note sometimes orders fall a day or two behind due to sickness or other extenuating circumstances. I maintain the right to alter ship times should these events occur. In the event this does occur I will notify you immediately. If you are concerned with an item arriving for a particular date, please email me and I will be sure it arrives in time.
All items ship safely in gift boxes ready for giving inside a flat rate priority box.
If you are not in the U.S., please know your country's policies and customs fees, as all customs forms will have accurate representation of package contents and their value.
To avoid the need for refunds or exchanges, PLEASE read shop listings thoroughly. I work hard to write clear and concise descriptions that contain all the information necessary to make an informed purchase.
If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss the best option to resolve the issue. My goal is to satisfy all of my customers, and I'm willing to resolve any issue to the best of my ability.
Please know your size for rings, bangles or cuffs before ordering, if you are unsure please contact me and I will do my best to help. Ring Sizers are available for purchase. Please read bracelet and necklace listings thoroughly, as the measurements of each are included.
Each of my pieces are entirely handmade ,making it truly special and it should be cared for that way. To ensure longevity avoid wet and strenuous activity while wearing. Remove for swimming and showering. To prevent tarnish also remove before applying lotions, sunscreen, playing sports, washing hands, etc.
Sterling Silver will tarnish with exposure to oxygen and moisture. Be sure to keep in a dry place. To remove tarnish, simply use a Sterling silver/gold safe polishing cloth. I prefer Sunshine and include one in all orders over $50. Avoid commercial jewelry cleaning solutions as this can be too harsh on pieces with gemstones and will remove intentional patinas and often leaving an undesirable film. Avoid contact with stones when using polishing cloths.
If pieces get dirty, clean with a soft toothbrush, warm water with blue Dawn dish soap or a paste of baking soda. Avoid contact with stones.
Q. Where do you source your materials?
A. My metals come from a reputable and globally recognized jewelry supplier within the USA,of which 99% of their metals are recycled. I source metals only from them in order to ensure the best quality. My stones come from a variety of places throughout the country. All of my stones are natural unless otherwise noted. If you have any further questions about a particular stone, please feel free to message me and I will answer all questions to the best of my ability.
Q. Will my piece's patina (blackening) stay the same forever?
A. Unfortunately no. Patinas will change over time depending on how frequently they are exposed to moisture, sweat, lotion and other beauty products. If you would like a piece re-darkened please do not hesitate to contact me to make arrangements. The best way to reach me is via email at firstname.lastname@example.org
Q.Can your rings be resized?
A. For the majority of my rings, no. If possible, it is usually only by stretching it up to 1/2 size larger. Each of my pieces are created with a specific aesthetic in mind and resizing without essentially remaking the ring would alter the appearance and integrity of the ring. Resizing can be done by removing gems and remaking the settings, please contact me via email at email@example.com for a quote.
Q. My piece broke, now what?
A. I will happily repair any piece that breaks free of charge as long as it wasn't damaged due to mistreatment.
Q. Do you take custom orders?
A. Please contact me via email at firstname.lastname@example.org to discuss custom orders. Depending on my schedule and the time of the year I may be unable to accept custom orders at that time.
Q. Can I use my stone for my custom piece?
Absolutely! I love to use family/heirloom stones in custom designs. Please be aware that in order to obtain the stones from the original piece, the setting and/or the original piece may no longer be viable.
Q. Can you melt down my family heirloom and make it into a new piece?
In most cases, yes! Ihave made some beautiful pieces by melting down or casting together old family jewelry. In order to use the same metal the design must be cast or melted down into an ingot and fabricated into a new piece which can be labor intesive. It may also depend on the alloy of the old metal. Many old alloys contain nickel which can make them difficult to work with. I would be happy to discuss your project in person and talk about the possibilities!
Q. Can I trade gold for credit towards my custom design?
Yes, in most cases I can offer a credit equal to the current scrap value of the gold.
Q. Can I trade diamonds or gemstones for credit?
Sometimes! As a small business I do not always have the cash on hand to purchase diamonds for credit. Depending on the type of stone and size and if I have a need, then yes, I would happily recycle your gems for other pieces and give you credit.
Q. What is your return policy for custom designs?
I make every possible effort to ensure that you absolutely love the piece you receive. Each custom design is a design completely tailored to you---therefor I am not able to offer returns on custom orders. In order to ensure that you love your design, I will communicate through every step of the process, often emailing photos during crafting your piece and before setting any gems to ensure you are happy with your piece.
Q. Who retains the copyright and rights to reproduction of the custom design?
I retain all the rights to custom designs which is not limited to the right to reproduce the design as a custom work or for sale in my eCommerce store, at any time and without limitation. Unless otherwise noted in a written agreement, all custom designs are considered property of Sinead Cleary Jewelry,