FAQS & Care



All of my pieces are handmade in my studio, using high quality metals and stones. All relevant information can be found here or in the listings of the items themselves. If you have any questions, please do not hesitate to email me at sclearyjewelry@gmail.com

Policies:​

Shipping Information

Orders ship within 5 business days, unless noted made to order. They are shipped via USPS priority which takes 2-3 business days to arrive within the U.S. and up to 8 weeks internationally, depending on the destination. For an additional charge shipping can be upgraded to overnight. I try my best to ship orders within 1-3 business days of receiving them. I try my best to ship orders on time, but please note sometimes orders fall a day or two behind due to sickness or other extenuating circumstances. I maintain the right to alter ship times should these events occur. In the event this does occur I will notify you immediately. If you are concerned with an item arriving for a particular date, please email me and I will do my best to ensure on time delivery.

All items ship safely in gift boxes ready for giving inside a flat rate priority box.

At this time I am not able to offer international shipping. 

Return Policy

Please know your size for rings, bangles or cuffs before ordering, if you are unsure please contact me and I will do my best to help. Ring Sizers are available for purchase. Please read bracelet and necklace listings thoroughly, as the measurements of each are included.

All sales are final. Please read the listings carefully prior to making a purchase, feel free to reach out to me with any questions or for more photos. I am more than happy to do so. Unless there is a clear mistake on my part, there are absolutely no exchanges or refunds. Jewelry care is the responsibility of the buyer. This is a firm policy, so please be sure to order the correct size(s) and/or style(s) at checkout and please care for your jewelry to ensure longevity. 

Privacy Policy

Sinead Cleary Jewelry will not explicitly share your email or information outside of Shopify's requirements. We use a third party email client (Mail chimp) for our newsletters, and you may choose to unsubscribe at any time.

Our web store uses a secure system trough Shopify or PayPal to process credit cards. I do not have access to private credit card information. We are only able to view that your purchase has been approved or denied along with basic information like your shipping/billing addresses, and how you paid. Once your order is approved, we receive an email notice and your order gets added to my work queue and then shipped to the address provided.

 

Jewelry Care & Repairs

Each of my pieces are entirely handmade ,making it truly special and it should be cared for that way. To ensure longevity avoid wet and strenuous activity while wearing, like exercising, gardening, washing dishes. Remove for swimming and showering and sleeping. To prevent tarnish or discoloration also remove before applying lotions, sunscreen, etc.

Sterling Silver will tarnish with exposure to oxygen and moisture. Be sure to keep in a dry place. To remove tarnish, simply use a Sterling silver/gold safe polishing cloth. I prefer Sunshine and include one in all orders. Avoid commercial jewelry cleaning solutions as this can be too harsh on pieces with gemstones and will remove intentional patinas and often leaving an undesirable film. Avoid contact with stones when using polishing cloths.

If pieces get dirty, clean with a soft toothbrush, warm water with blue Dawn dish soap. Avoid contact with stones.

If your piece requires repair or arrives in unsatisfactory condition please do not hesitate to email me at sclearyjewelry@gmail.com. Items which need repair within 60 days of purchase will not incur a repair fee. After this window, there will be a fee depending on materials and the extent of the repair.  I DO NOT repair any jewelry from other jewelers.

FAQ

Q. Where do you source your materials?

A. My metals come from a reputable and globally recognized jewelry supplier within the USA,of which 99% of their metals are recycled. I source metals only from them in order to ensure the best quality. My stones come from a variety of places throughout the USA, some are mined in the USA and some are mined outside of the USA. All of my stones are natural unless otherwise noted.  If you have any further questions about a particular stone, please feel free to message me and I will answer all questions to the best of my ability.

Q. Will my piece's patina (blackening) stay the same forever?

A. Unfortunately no. Patinas will change over time depending on how frequently they are exposed to moisture, sweat, lotion and other beauty products. If you would like a piece re-darkened please do not hesitate to contact me to make arrangements. The best way to reach me is via email at sclearyjewelry@gmail.com

Q.Can your rings be resized?

A. For the majority of my rings, no. If possible, it is usually only by stretching it up to 1/2 size larger. Each of my pieces are created with a specific aesthetic in mind and resizing without essentially remaking the ring would alter the appearance and integrity of the ring. Resizing can be done by removing gems and remaking the settings, please contact me via email at sclearyjewelry@gmail.com for a quote.

 

Q. Do you take custom orders?

A. Please contact me via email at sclearyjewelry@gmail.com to discuss custom orders. Depending on my schedule and the time of the year I may be unable to accept custom orders at that time. 

Q. Can I use my stone for my custom piece?

Absolutely! I love to use family/heirloom stones in custom designs. Please be aware that in order to obtain the stones from the original piece, the setting and/or the original piece may no longer be viable.

Q. Can you melt down my family heirloom and make it into a new piece?

In most cases, yes! I have made some beautiful pieces by melting down or casting together old family jewelry. In order to use the same metal the design must be cast or melted down into an ingot and fabricated into a new piece which can be labor intensive. It may also depend on the alloy of the old metal. Many old alloys contain nickel which can make them difficult to work with. I would be happy to discuss your project in person and talk about the possibilities! 

Q. Can I trade gold for credit towards my custom design?

Yes, in most cases I can offer a credit equal to the current scrap value of the gold.

Q. Can I trade diamonds or gemstones for credit?

Sometimes! As a small business I do not always have the cash on hand to purchase diamonds for credit. Depending on the type of stone and size and if I have a need, then yes, I would happily recycle your gems for other pieces and give you credit.

Q. What is your return policy for custom designs?

I make every possible effort to ensure that you absolutely love the piece you receive. Each custom design is a design completely tailored to you---therefor I am not able to offer returns on custom orders. In order to ensure that you love your design, I will communicate through every step of the process, often emailing photos during crafting your piece and before setting any gems to ensure you are happy with your piece.

Q. Who retains the copyright and rights to reproduction of the custom design?

I retain all the rights to custom designs which is not limited to the right to reproduce the design as a custom work or for sale in my eCommerce store, at any time and without limitation. Unless otherwise noted in a written agreement, all custom designs are considered property of Sinead Cleary Jewelry,